Refund policy

We want you to be happy with your Basira Naturals purchase. If you are not satisfied, you can request a refund within 3 days of receiving your order, under the conditions below.

Eligibility

• You must contact us within 3 days of delivery.
• Because this is a food product, you may use up to 20g of the 200g jar for testing.
• At least 180g of the product must be returned, in the original jar with the lid sealed.
• For the 3-Pack Combo, each jar is assessed separately under the same rule.

How to request a refund

1. Contact us at basiranaturals@gmail.com, or through Instagram or Facebook, within 3 days of delivery.
2. Include your order number, your name, and a clear photo of the jar.
3. We will confirm your request and provide return instructions.

Refunds

Once we receive and inspect the returned product, your refund will be processed within 7 working days to your original payment method, or by bank or mobile wallet transfer for cash-on-delivery orders.

Delivery charges are not refunded unless the item arrived damaged or incorrect.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, contact us within 3 days of delivery with clear photos. We will replace the item or issue a full refund, including applicable return costs.

Not eligible

• Requests made more than 3 days after delivery.
• Jars with less than 180g returned.
• Products returned without the original sealed lid.

Contact

Basira Naturals
Email: basiranaturals@gmail.com
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